This article covers following items:
Section I - process for onboarding new orders with associated subscriptions and assets into Orchestrator inventory
Section II - subscription renewals management.
Section I - Onboarding Subscriptions and Assets in the Orchestrator
Every new order will get onboarded into the Customer's Orchestrator account. Once the order gets shipped, an automated email notification with the tracking number will be triggered to the Customer point of contact.
Within the following 48 hours after an order shipment notification has been sent, an additional email will be triggered confirming that order has been onboarded to the Orchestrator.
Once the onboarding confirmation email has been sent, subscriptions and physical assets (Access Points, Edge Appliances, physical SIMs) that have been shipped with this order will be visible within Orchestrator account.
Subscriptions details will be visible under Admin Settings -> Subscriptions.
Subscriptions table is sorted based on the Order ID, allowing users to easily track subscriptions associated with each order.
Fields displayed in the Subscriptions table can be adjusted using Properties button.
Information from the Subscriptions table can also be downloaded into CSV file.
Assets from the order will be visible in the Summary view of the corresponding sections in Orchestrator:
Access Points will be added to the 'Access Points' section
Edge Appliances will added to the 'Edge Clusters' section
Physical SIMs will be added to the 'SIMs & Devices' section
Once an order is onboarded, 'Ship To Address' field will be visible in the Summary views of Access Points, Edge Clusters, and SIMs & Devices to indicate the site where the assets have been shipped to - enabling customers to sort assets based on their shipping location.
Note:
All order-related automated emails will be from noreply@salesforce.com on behalf of Celona Orders orders@celona.io. If no emails with the order updates are coming through, please check your spam folder.
It might take longer than 48 hours after the order shipment for the order confirmation email to get sent in case if Celona team is waiting on the information regarding Customer point of contact or input on which Orchestrator account the order needs to be onboarded to (in case of Customer having multiple Orchestrator accounts or MSP deal).
If MSP is managing the network on behalf of the Customer, assets might be added to the parent MSP account upon order onboarding. In this case, MSP will be responsible for assigning inventory to the Customer's account in Orchestrator. More details regarding MSP workflow are available in the MSP (Managed Service Provider) Configuration article.
If you received order confirmation email but subscriptions or assets are not visible in the Orchestrator, please reach out to support@celona.io.
Activation of Subscriptions with the Activation Email triggered prior to 2406 release
If an order has been shipped prior to Celona 2406 software release, then the Customer will be required to activate the order using provided Activation Code.
A single activation code enables provisioning of all order subscriptions and physical assets including Access Points, Edge Appliances and physical SIMs.
Receiving activation code.
Instead of the onboarding confirmation email described in the previous section, Customer point of contact will receive activation email containing order activation code.
Note:
Email will be from noreply@salesforce.com on behalf of Celona Orders orders@celona.io
Please check spam folder in case if no email has been received.
One activation code can include multiple subscriptions.
Multiple activation emails can be sent if subscriptions need to be provisioned to different Orchestrator accounts or if equipment is shipped in stages.
Activating order in Orchestrator.
To enter the Activation Code in Orchestrator, navigate to Admin Settings -> Subscriptions section. Press “Enter Activation Code” button and input the code received via email. Press “Activate”.
A notification confirming successful activation will appear on the screen.
If more than one activation codes were received via email, repeat above steps for every code.
Order Subscriptions will appear in the Subscriptions table and assets will be added into the corresponding sections in the Orchestrator as described in the previous section of this article.
Section II - Subscription Renewals
Celona products are offered on a subscription basis. An active subscription is required to maintain access to Celona Orchestrator, software updates, technical support, and the continued operation of Celona private cellular (or neutral host) networks.
Base subscriptions are available with the following service terms:
3-Year Subscription
5-Year Subscription
The subscription term begins upon order shipment and remains valid through the contracted service period.
At the end of the subscription term, customers must renew their subscription to continue using Celona software and cloud-based services.
If a subscription is not renewed:
Access to Celona Orchestrator will be discontinued.
Network elements, including Edge Clusters and Access Points, will cease operation.
Access to software updates and technical support will no longer be available.
Renewal Options
Upon expiration of the initial subscription term, Celona offers the following renewal options:
1-Year Renewal
2-Year Renewal
As with base subscriptions, renewal subscriptions are licensed, priced, and managed on a per–Access Point basis.
Renewal Process
Subscriptions can be renewed through the following steps:
Renewal Identification.
Celona maintains visibility into upcoming subscription expirations through its internal CRM systems. Approximately 90 days prior to subscription expiration, the assigned Celona Sales representative will proactively contact the Customer (or Customer's authorized partner/reseller).Quote Generation.
Based on the Customer's preferred renewal term (1-year or 2-year), the Celona Sales representative will provide the appropriate renewal quotation to the Customer or the Customer's authorized partner/reseller.Purchase Order Submission.
The Customer, or their authorized partner/reseller, is responsible for issuing a Purchase Order (PO) to Celona for the selected renewal term.Subscription Extension.
Upon receipt and processing of the Purchase Order, Celona will extend the subscription license for the purchased renewal period. No service interruption, network downtime, or operational impact will be present during the renewal process.
Important Considerations
Product Lifecycle Policy.
All renewals are subject to Celona's Product Lifecycle Policy. Hardware that has reached End-of-Support (EoST) stage will no longer be eligible for software updates, patches, technical support, and RMA. In such case, a purchase of new subscription is recommended instead of renewal.
Technology Upgrades.
In some cases, customers may choose to upgrade to a next-generation subscription rather than renew their existing deployment. For example, a customer may elect to migrate from a 4G-based deployment to a 5G-based deployment. Such upgrades may require the purchase of new hardware and associated subscription licenses. Celona Sales representatives will work with customers to determine the appropriate solution and reflect the selected option in the quote.
Multi-Site Deployments.
Customers with multiple sites deployed at different times may have subscriptions expiring on different dates. As a result, renewal activities may occur independently for each site. Customers are encouraged to work with their Celona Sales representative or authorized partner to evaluate available options for managing multiple renewal dates and aligning renewal schedules where appropriate.
Orchestrator Visibility.
Currently, renewal subscriptions might not get reflected in Orchestrator under Subscriptions section. This is planned as part of the roadmap (timeline TBD).
Optional Automated Email Notifications.
Upon request, Celona can configure automated emails regarding upcoming renewals to the Customer and / or Customer's authorized partner/reseller 90-, 60-, and 30-days prior to the renewal being due.
Renewal Best Practices
Customers are encouraged to:
Engage their Celona Sales representative or authorized partner early in the renewal process.
Review hardware, software, and service requirements before renewal.
Plan and allocate budget in advance to align with renewal timelines.
Discuss any planned network expansions, technology upgrades, or site consolidations prior to renewal.
Additional Information
For renewal assistance, pricing information, or questions regarding subscription eligibility, please contact your Celona Sales representative or authorized Celona partner.