Every new order will get onboarded into the Customer's Orchestrator account. Once the order gets shipped, an automated email notification with the tracking number will be triggered to the Customer point of contact.
Within the following 48 hours after an order shipment notification has been sent, an additional email will be triggered confirming that order has been onboarded to the Orchestrator.
Once the onboarding confirmation email has been sent, subscriptions and physical assets (Access Points, Edge Appliances, physical SIMs) that have been shipped with this order will be visible within Orchestrator account.
Subscriptions details will be visible under Admin Settings -> Subscriptions.
Fields displayed in the Subscriptions table can be adjusted using Properties button.
Information from the Subscriptions table can also be downloaded into CSV file.
Assets from the order will be visible in the Summary view of the corresponding sections in Orchestrator:
Access Points will be added to the 'Access Points' section
Edge Appliances will added to the 'Edge Clusters' section
Physical SIMs will be added to the 'SIMs & Devices' section
Note:
All order-related automated emails will be from noreply@salesforce.com on behalf of Celona Orders orders@celona.io. If no emails with the order updates are coming through, please check your spam folder.
It might take longer than 48 hours after the order shipment for the order confirmation email to get sent in case if Celona team is waiting on the information regarding Customer point of contact or input on which Orchestrator account the order needs to be onboarded to (in case of Customer having multiple Orchestrator accounts or MSP deal).
If MSP is managing the network on behalf of the Customer, assets might be added to the parent MSP account upon order onboarding. In this case, MSP will be responsible for assigning inventory to the Customer's account in Orchestrator. More details regarding MSP workflow are available in the MSP (Managed Service Provider) Configuration article.
If you received order confirmation email but subscriptions or assets are not visible in the Orchestrator, please reach out to support@celona.io.
Activation of Subscriptions with the Activation Email triggered prior to 2406 release
If an order has been shipped prior to Celona 2406 software release, then the Customer will be required to activate the order using provided Activation Code.
A single activation code enables provisioning of all order subscriptions and physical assets including Access Points, Edge Appliances and physical SIMs.
Receiving activation code.
Instead of the onboarding confirmation email described in the previous section, Customer point of contact will receive activation email containing order activation code.
Note:
Email will be from noreply@salesforce.com on behalf of Celona Orders orders@celona.io
Please check spam folder in case if no email has been received.
One activation code can include multiple subscriptions.
Multiple activation emails can be sent if subscriptions need to be provisioned to different Orchestrator accounts or if equipment is shipped in stages.
Activating order in Orchestrator.
To enter the Activation Code in Orchestrator, navigate to Admin Settings -> Subscriptions section. Press “Enter Activation Code” button and input the code received via email. Press “Activate”.
A notification confirming successful activation will appear on the screen.
If more than one activation codes were received via email, repeat above steps for every code.
Order Subscriptions will appear in the Subscriptions table and assets will be added into the corresponding sections in the Orchestrator as described in the previous section of this article.